Customer Success Manager – French or Italian speaker

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Customer Success Manager – French or Italian speaker

 Do you want to empower our Customer Support team?

Full-time · Tilburg (HQ)


Join the fastest-growing mobility tech scale-up in the Netherlands. From our head office in Tilburg, our dynamic and international team (we speak over 13 languages and are active in 21 countries) keeps developing our platform and helping our customers and partners every day.

Our innovative solution contributes to the further digitalization of the mobility industry. We connect thousands of mobility companies with road service providers like secure parking locations, truck wash stations, tank cleaning locations, and repair shops.

We will keep growing and expanding across Europe. Join our team and grow with us!

Meet your team

Linda

Customer Success Manager

Olga

Customer Success Manager

Rudolf

Customer Success Manager

Klaudia

Customer Success Manager

Welcome to Travis – Where Customer Success Meets Excellence!

Join the fastest-growing mobility tech scale-up in the Netherlands. From our head office in Tilburg, our dynamic and international team (we speak over 13 languages and are active in 21 countries) keeps developing our platform and helping our customers and partners every day.

Our innovative solution as a booking platform contributes to the further digitalization of the mobility industry focusing on trucks services. We connect thousands of mobility companies with road service providers like secure parking locations, truck wash stations, tank cleaning locations, and repair shops.

We will keep growing and expanding across Europe. Join our team and grow with us!

Main Purpose of the Role

In the role of Customer Success Manager, you are not simply taking on a position; you are embarking on a mission. Your objective? To go beyond providing support - we are talking about providing a supreme customer experience, fostering retention, and expansion. Be the driving force behind customer satisfaction across Europe.

Embrace the Challenge, Lead the Way


Responsibilities

Customer Engagement:

• Assist our diverse clientele across Europe seamlessly through phone, email, and chat channels.

Continuous Process Enhancement:

• Be the driving force behind refining and enhancing our customer success processes, ensuring a consistently evolving and top experience.

Prompt Customer Request Follow-Up:

• Promptly follow up on customer requests, leaving no query unanswered and demonstrating our commitment to exceptional service.

Issue Recognition and Reporting:

• Identify any recurring issues or needs, acting as the vigilant eyes and ears of our operation. Report these findings promptly to our IT team for resolution.

Performance Monitoring and Escalation:

• Keep a watchful eye on customer activity and performance, acting as the early warning system for potential issues. Escalate concerns to the appropriate teams and service providers, ensuring proactive resolution.

System Harmony Keeper:

• Adjust settings in our systems, from fees to VAT numbers, ensuring a seamless and balanced operation.

Partnership Management:

• Process signed partner agreements efficiently.

Welcome Package Coordinator:

• Instruct and coordinate the dispatch of our welcome packages to service partners, setting the tone for a positive partnership from day one.

What is TRAVIS looking for?

Requirements

Alignment with Core Values:

• Your personal values resonate with ours, creating a shared commitment to trust, together, growth and ownership.

Language Proficiency:

• Fluent in English, both verbally and in written communication.

• Proficient in at least one of the following: French or Italian, (bonus points if you speak both of them).

Educational Qualifications:

• Possess at least a bachelor's degree or showcase equivalent experience.

Excel Skills:

• Demonstrate advanced Excel skills.

Adaptability Advocate:

• Thrive in a dynamic, fast-changing environment and possess a penchant for doing things differently.

Competencies:

Client Orientation:

• Investigate and respond promptly to client wishes and needs.

• Anticipate client needs, prioritizing service orientation and client satisfaction.

Planning and Organizing:

• Determine goals and priorities effectively, outlining the time, actions, and resources required to achieve agreed goals.

Problem Analysis:

• Identify problems and trace possible causes, recognizing critical information and establishing links between data.

Stress Tolerance and Professional Behaviour:

• Perform effectively under time pressure, resistance, disappointment, or opposition, ensuring unwavering professionalism.

What does TRAVIS offer?

• An exciting and dynamic work environment where your contributions make a real impact.

• Opportunities for growth and skill development – we invest in your success.

• Be part of a team that values innovation, collaboration, and a good dose of fun.

• A chance to conquer Europe… and the world – we’re just getting started.

• 43 very excited colleagues from 12 countries (based in Tilburg) all eager to meet you.

• A cool job with plenty of (continued) growth opportunities, flexibility, and autonomy.

• Opportunities in an internationally oriented, well-funded tech scale-up;

• Autonomy: you take the lead to your success at TRAVIS;

• Friday drinks, BBQ’s, pub quizzes, and other team activities. 

The location  

Travis is based in Tilburg, Netherlands. Our city is a bustling city in Brabant with a varied cultural offering, great restaurants, and a wide selection of shops! It has great weather and beautiful natural surroundings. It also has some of the best schools in the country, very affordable housing prices, and a great music scene.

Just as excited as we are?

Hit the apply button below, upload your CV (In English) and we’ll be in touch A.S.A.P.

Your road to TRAVIS 

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