Welcome to Travis – Where Customer Success Meets Excellence!

Join the fastest-growing mobility tech scale-up in the Netherlands. From our head office in Tilburg, our dynamic and international team (we speak over 18 different nationalities and are active in 24 countries) keeps developing our platform and helping our customers and partners every day.

Our innovative solution as a booking platform contributes to the further digitalization of the mobility industry focusing on trucks services. We connect thousands of mobility companies with road service providers like secure parking locations, truck wash stations, tank cleaning locations, and repair shops.

We will keep growing and expanding across Europe. Join our team and grow with us!

Meet some CS colleagues

Main Purpose of the Role

In the role of Customer Success Manager, you are not simply taking on a position; you are embarking on a mission. Your objective? To go beyond providing support - we are talking about providing a supreme customer experience, fostering retention, and expansion. Be the driving force behind customer satisfaction across Europe.

Responsibilities

• Provide support to our diverse European customer base through phone, email, and chat channels, including managing support tickets.

• Be the driving force behind refining and enhancing our customer success processes, ensuring a consistently evolving and top experience.

• Promptly follow up on customer requests, leaving no query unanswered and demonstrating our commitment to exceptional service

• Identify any recurring issues or needs, acting as the vigilant eyes and ears of our operation. Report these findings promptly to our IT team for resolution.

• Keep a watchful eye on customer activity and performance, acting as the early warning system for potential issues. Escalate concerns to the appropriate teams and service providers, ensuring proactive resolution.

• Contribute actively to the development and expansion of the Polish market, identifying opportunities and supporting strategic market-growth initiatives.

• Adjust settings in our systems, ensuring a seamless and balanced operation.

• Process signed partner agreements efficiently.

• Instruct and coordinate the dispatch of our welcome packages to service partners, setting the tone for a positive partnership from day one.

What is TRAVIS looking for?

Requirements

• At least 2 years of relevant customer support experience or in a similar role.

• Fluent spoken and written Polish and English are required; knowledge of another EU language is a plus.

Competencies

• Understand client needs, prioritizing service orientation and client satisfaction.

• Determine goals and priorities effectively, outlining the time, actions, and resources required to achieve agreed goals.

• Identify problems and trace possible causes, recognizing critical information and establishing links between data.

• Perform effectively under time pressure, resistance, disappointment, or opposition, ensuring unwavering professionalism.

• Demonstrate strong multitasking abilities, efficiently managing multiple responsibilities and adapting to shifting priorities without compromising quality.

• Foster effective collaboration, working not only with direct team members but also cooperating closely with colleagues across other departments to ensure seamless execution and shared success.

What does TRAVIS offer?

At TRAVIS, you’ll join a passionate and international team of 55+ colleagues from diverse backgrounds, all based in Tilburg and excited to welcome you on board.

We offer a dynamic environment where innovation, autonomy, and growth go hand in hand:

• 🌍 International Environment – Join a fast-growing, high-tech, Europe-focused company with a diverse and talented team.

• 🚀 Autonomy & Ownership – Take charge of your role, make decisions, and shape your own success.

• 🌱 Career Growth – Benefit from clear opportunities to advance within a well-funded tech scale-up.

• 🧠 Innovation – Contribute to unique, cutting-edge products using the latest technologies.

• 🤝 Collaborative Team – Working alongside 6 existing CSM, with knowledge of different languages (Dutch, Italian, Spanish, French, German, Ukrainian, English, Russian) dedicated to client excellence.

Our Perks & Benefits

• 💰 A good salary based on your experience and expertise that grows with the company and your accomplishments

• 🌴 25 vacation days

• 📚 Personal development budget

• 💪 Fitness allowance

• 👓 Computer-use glasses allowance

• 🏡 Work-from-home allowance

• 🛫 Travel allowance

• 🏦 Pension plan

Your road to TRAVIS