Join the fastest-growing mobility tech scale-up in the Netherlands. From our head office in Tilburg, our dynamic and international team (we speak over 16 languages and are active in +21 countries) keeps developing our platform and helping our customers and partners every day.  

 Our innovative solution contributes to the further digitalization of the mobility industry. We connect thousands of transport companies with road service providers like secure parking locations, truck wash stations, tank cleaning locations, and repair shops.  

We will keep growing and expanding across Europe. Join our team and grow with us!  

Main Purpose of the role:  

As an IT Support Engineer, you will play a vital role in delivering technical support to both internal and external stakeholders, ensuring they can effectively utilize our application and seamlessly implement our APIs. You will work closely with users to troubleshoot, diagnose, and resolve technical issues, maintaining high standards of customer satisfaction and operational efficiency. 

 Your role involves acting as a bridge between stakeholders and the technical team, analyzing recurring issues to propose system enhancements. You will guide users in integrating our APIs into their workflows, ensuring smooth adoption and optimal performance. Additionally, you will contribute to documentation, training, and the continuous improvement of support processes to enhance the user experience. 

Ultimately, your work will have a significant impact on improving stakeholder productivity and satisfaction by ensuring the reliability and usability of our technology solutions. 

You'll be seeing a lot of these fellows

Responsibilities: 

• Serve as initial point of contact for strategic partners and internal departments 

• Respond to inquiries and troubleshoot issues 

• Documenting and tracking issues

• Diagnose and resolve technical bugs and issues 

• Collaborating with the development team to address larger, more complex problems effectively.

• Creating detailed bug reports, including steps to reproduce and suggested fixes.

• Assisting strategic partners with API integration to ensure smooth onboarding and usage.

Requirements: 

• Minimum of 2 years of experience in IT, including at least 1 year of hands-on expertise in PHP and SQL.

• Proficient in using ticketing systems like JIRA to manage tasks and workflows effectively. 

• Strong command of English, both spoken and written, to communicate clearly and professionally. 

• Alignment with our Core Values, consistently demonstrating them in your actions and decisions. 

• Proven ability to simplify and explain technical concepts to non-technical users, ensuring understanding and effective collaboration. 

Competencies 

• Problem Analysis 
  Skilled in identifying problems, analyzing possible causes, recognizing critical information, and establishing logical connections between data. 

• Results Orientation 
  Strong focus on achieving goals and objectives, with a proactive approach to addressing and improving disappointing outcomes. 

• Oral Communication 
  Proficient in verbal communication, including speaking and listening skills necessary for effective participation in discussions, sharing ideas and information, delivering clear and compelling presentations, and engaging with diverse audiences. 

• Written Communication 
  Ability to express ideas and opinions in a structured, organized, and grammatically accurate manner, tailoring language and terminology to suit the target audience in reports and documents. 

What does TRAVIS offer?  

• 50+ very excited colleagues from 16 countries, all based in Tilburg and eager to meet you  

• You will be working in an internationally oriented, fast-growing, high-tech company  

• Autonomy: you take the lead to your success at TRAVIS  

• Growth opportunities in an internationally oriented, well-funded tech scale-up  

• Ability to develop unique products with the latest technologies  

• A good salary that grows with the company and your accomplishments  

• An opportunity to benefit from facilities such as a fitness allowance, home allowance and travel allowance.  

• A good pension scheme, for a comfortable future. 

Your road to TRAVIS